At TerminalTech, we know there is a lot that has to happen behind the scenes to help get new customers online quickly. That’s why we offer a range of merchant support services to help sales groups, agent banks, and merchants process payments, set up new accounts quickly, update existing accounts, and troubleshoot support issues.
Merchant Processing Center
From processing new merchant applications to maintaining existing accounts, our Merchant Processing Center helps sales representatives add merchant accounts quickly and process applications correctly.
Time is money. That’s why our Merchant Processing Center works to approve merchant applications within two hours of receipt. We’ll have a payment device ready to board at the merchant’s site within four hours, so your merchants can begin accepting payments as quickly as possible.
We also understand that sometimes it can be difficult to fax us an application for processing, especially if you’re on the road. That’s why we give you the tools to submit the applications yourself. All you need is a PC and Internet access. You can key in the information, and we’ll process it from there. The quicker we can get the application, the quicker your merchants are up and running.
Every payment processing provider claims world-class service and quality, but that promise is just lip service unless the company is measuring the same benchmarks as you. If not, what’s the point?
Quality means different things to different companies. There’s no universal standard. That’s why TerminalTech promises quality that’s meaningful to you.
Of course, there are key areas we always measure. Our Quality Assurance team continually monitors support staff performance and production results to ensure our customers are receiving the most responsive service available.
Merchant Customer Support
TerminalTech’s Merchant Customer Support team is ready to help you and your customers with account service inquiries, troubleshooting issues, and equipment support.
We know you’ve got more important things to do than talk to us. Our dedicated response team can quickly resolve most account questions and technical issues in one call, so you and your merchants can get back to business quickly.