Customer Service

Customer Service

TerminalTech’s Merchant Customer Services and Technical Support Department is dedicated to providing superior assistance to customers for troubleshooting service issues and equipment support. Our one-call resolution goal and our dedicated response team provide prompt resolutions so that you can quickly get back to business.



Technical Support

We provide 24/7 terminal assistance to our customers via phone at 888-418-2069 or 888-208-7231.

For assistance on PC specialty products, such as Internet, wireless, PC and eCommerce products, contact 888-418-2069 or 888-208-7231. Specialty Service Representatives are available from 8:00 a.m. to 10:00 p.m. EST. You can also email requests to

Customer Service Support

For questions and assistance with your merchant account, our Customer Service Support representatives are available Monday through Friday from 9:00 a.m. to 6:00 p.m. ET and Saturdays from 9:00 a.m. to 6:00 p.m. ET at 888-418-2069 or 888-208-7231.

You can fax requests for research or assistance to 770-807-7409 or email requests to